Return and Refund Policy
This Return and Refund Policy is applicable only to item purchased from our official website.
Return Eligibility Period
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Conditions for Return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, no defects, with original tags, and in its original packaging intact. You will also need to present the original receipt or proof of purchase.
To start a return, you can contact us at salomonsea@anta.com. Items sent back to us without first requesting a return will not be accepted.
We recommend you opt for a shipment method that enables tracking. All risks in shipping the item to us shall be borne by you. We shall not be responsible for any loss or damage to the item which is being returned to us.
We reserve all rights to inspect the condition of the item before accepting any returns or refunds. You shall bear the shipping and handling charges of returning any rejected item to you.
You can always contact us for any return questions at salomonsea@anta.com.
Warranty for defective items
We offer a 30-day warranty from the date of purchase, covering manufacturing defects and workmanship issues. This warranty covers products purchased from our official online website only and does not cover normal wear and tear, accidental damage, or misuse.
Refunds
Refunds will be based on the value of the item as reflected on your receipt or proof of purchase. We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Non-returnable Items
This Return and Refund Policy does not apply to items with marked down prices, as they will be sold as is.
Abuse of Return and Refund Policy
We may, in our sole discretion, limit or suspend return privileges for customers who make fraudulent returns, violate and/or abuse the terms of this Return and Refund Policy, including, but not limited to, making excessive returns, returning items that are no longer in original and brand-new condition, etc.
Wearable & Hygiene-Sensitive Products Return Policy
For hygiene, health and product safety reasons, certain wearable and hygiene-sensitive products are subject to specific return conditions.
This policy supplements the general Return Policy and should be read together with it. For wearable and hygiene-sensitive products, the specific conditions set out in this policy prevail to the extent of any inconsistency. All other terms of the general Return Policy, including return timeframes, proof-of-purchase requirements and return shipping arrangements, continue to apply.
This policy applies to the following products, including but not limited to:
- Apparel, including tops, T-shirts, polo shirts, jerseys, jackets, hoodies, pants, shorts, leggings and tights
- Bras and other intimate apparel
- Socks
- Underwear
- Headbands
- Wristbands
- Arm sleeves
- Elbow and knee supports
- Headwear, including caps and hats
- Gloves
- Other products designed to be worn or placed in direct contact with the body
1. Change-of-Mind Returns
Wearable products may be returned only when they remain in their original condition.
The product must be:
- Unworn and unused.
- Unwashed and unaltered.
- Undamaged.
- Free from stains, odors, makeup, body fluids, hair or other signs of use.
- With all original tags, labels and hygienic liners attached, where applicable.
- In a condition suitable for resale.
- Accompanied by valid proof of purchase.
Customers may try on apparel for size and fit, provided that the product is not worn for normal use and remains in its original, resalable condition.
Products that have been washed, worn for normal use, damaged or otherwise show signs of use are not eligible for a change-of-mind return.
2. Hygiene-Sensitive Products – Final Sale
Due to hygiene and product safety considerations, the following products are final sale and are not eligible for change-of-mind returns or refunds once purchased:
- Socks
- Underwear
- Bras and other intimate apparel
- Headbands
- Wristbands
- Arm sleeves
- Elbow and knee supports
- Headwear
- Gloves
- Other products intended for direct contact with the skin
This restriction applies regardless of whether the product has been worn, except where the product has a confirmed quality or manufacturing defect or where otherwise required by applicable local law.
3. Apparel
For general apparel products such as T-shirts, tops, jerseys, jackets, hoodies, pants and shorts, change-of-mind returns may be accepted provided that the product remains:
- Unworn and unwashed;
- Undamaged;
- In its original condition;
- With original tags and labels attached, where applicable; and
- Suitable for resale.
Products that have been worn, washed, altered or damaged are not eligible for change-of-mind returns.
4. Product Quality Issues
The above restrictions do not affect claims relating to genuine product quality or manufacturing defects.
Customers may contact Customer Service if they believe that a product has a quality issue, including where a defect is discovered during normal and intended use.
Examples of potential manufacturing defects include:
- Defective stitching or seams.
- Significant loose threads or unraveling.
- Holes or tears caused by a manufacturing defect.
- Significant fabric or knitting defects.
- Defective zippers, buttons, fasteners or closures.
- Abnormal or defective elastic.
- Significant printing, logo or finishing defects.
- Product construction or material defects.
- Other defects that materially affect the normal use or functionality of the product.
All quality claims are subject to assessment.
5. Normal Wear and Tear
Normal wear and tear does not constitute a manufacturing defect.
This may include:
- Normal pilling caused by friction.
- Normal fading or discoloration.
- Gradual loss of elasticity.
- Normal stretching or deformation.
- Abrasion caused by footwear, sports equipment or other external surfaces.
- Deterioration resulting from prolonged or intensive use.
6. Improper Use or Care
A product will generally not be considered defective where the damage results from improper use, improper care or external factors, including:
- Failure to follow the care instructions.
- Incorrect washing or drying.
- Use of bleach, chemicals or unsuitable cleaning products.
- Exposure to excessive heat.
- Improper ironing.
- Damage caused by sharp objects, nails or other external objects.
- Accidental damage.
- Modification or alteration of the product.
- Use outside of the product's intended purpose.
7. Quality Claim Process
Customers submitting a product quality claim may be required to provide:
- Proof of purchase.
- Product information or SKU, where available.
- A description of the issue.
- Clear photographs or videos showing the suspected defect.
The product may need to be returned for inspection before the claim is approved.
We reserve the right to assess whether the issue is:
- A manufacturing or material defect;
- Normal wear and tear; or
- Damage caused by improper use, care or external factors.
8. Resolution of Confirmed Quality Issues
If a manufacturing or material defect is confirmed, we may provide an appropriate remedy, subject to product availability and applicable local laws.
Depending on the circumstances, the remedy may include:
- Replacement with the same product;
- Replacement with an equivalent product;
- Repair, where reasonably applicable;
- Refund; or
- Another remedy required or permitted under applicable local law.
Where legally permissible and operationally appropriate, replacement or repair may be offered before a refund.
9. Local Consumer Protection Laws
This policy is intended to provide a consistent framework across Southeast Asia.
However, where the mandatory consumer protection laws of the country of purchase provide greater rights or remedies, those statutory rights will prevail.
Nothing in this policy is intended to exclude, restrict or limit any mandatory rights or remedies available to consumers under applicable local laws.
Amendment
We may, in our sole and absolute discretion, amend the terms of this Return and Refund Policy at any time and without notice to you.
Policy Updated: 6th Oct 2026